{"id":8,"date":"2026-04-03T21:14:22","date_gmt":"2026-04-03T21:14:22","guid":{"rendered":"https:\/\/staging.derekhorsburgh.com\/?page_id=8"},"modified":"2026-05-23T03:13:56","modified_gmt":"2026-05-23T07:13:56","slug":"home","status":"publish","type":"page","link":"https:\/\/staging.derekhorsburgh.com\/","title":{"rendered":"Home"},"content":{"rendered":"\n
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Helping Service Businesses Build Structured Operations, Stronger Customer Retention, and Long-Term Growth<\/h1>\n\n\n\n
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Hi, I\u2019m Derek.<\/p>\n\n\n\n

I help service businesses improve organization, strengthen customer relationships, and build sustainable long-term growth through practical real-world experience.<\/p>\n\n\n\n

With over 40 years in operations, customer service leadership, sales development, and business systems implementation, my focus has always been simple:
build trust first, create structure second, and help businesses grow with confidence.<\/p>\n\n\n\n

Whether working with independent business owners, fleet operators, or service teams, I believe strong relationships and practical systems create the foundation for long-term success.<\/p>\n\n\n\n

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Fleet Vehicle Maintenance & Account Management Development<\/h1>\n\n\n\n

Helping fleet operators and service providers improve maintenance accountability, customer retention, operational consistency, and long-term service relationships.<\/p>\n\n\n\n

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Fleet Maintenance Coordination<\/strong><\/h3>\n<\/div>\n\n\n\n
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Vendor & Service Relationship Management<\/strong><\/h3>\n<\/div>\n<\/div>\n\n\n\n
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Structured maintenance scheduling and accountability systems designed to reduce downtime and improve operational consistency.<\/p>\n<\/div>\n\n\n\n

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Developing long-term working relationships between fleet operators and service providers built on communication, trust, and accountability.<\/p>\n<\/div>\n<\/div>\n\n\n\n

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Customer Retention & Growth<\/strong><\/h3>\n<\/div>\n\n\n\n
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Operational Oversight & Support<\/strong><\/h3>\n<\/div>\n<\/div>\n\n\n\n
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Helping service businesses secure repeat fleet business through structured follow-up systems and relationship-focused account management.<\/p>\n<\/div>\n\n\n\n

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Hands-on operational support based on decades of real-world experience in fleet service operations and customer development.<\/p>\n\n\n\n

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Helping fleet operators and service providers improve maintenance accountability, customer retention, operational consistency, and long-term service relationships.<\/p>\n\n\n\n

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Book Fleet Consultation<\/a><\/div>\n<\/div>\n\n\n\n
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Learn About Fleet Services<\/a><\/div>\n<\/div>\n\n\n\n
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\u201cTrusted by Service Business Owners and Fleet Operators\u201d<\/strong><\/p>\n<\/div>\n\n\n\n


\u201cDerek helped us bring structure to our operations and significantly improve repeat customer retention within months.\u201d<\/em><\/p>\n\n\n\n


<\/em>\u2014 Isaac R.
Owner, PAE CARS<\/p>\n\n\n\n

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Book Your Free Consultation<\/a><\/div>\n<\/div>\n\n\n\n

\ud83d\udcde Call or Text: (416) 989-0327<\/a><\/p>\n\n\n\n

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Choose The Right Level Of Support For Your Business<\/h1>\n\n\n\n

Whether you need hands-on consulting, structured business systems, or increased customer visibility, there\u2019s a solution designed to support your growth.<\/p>\n\n\n\n

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1-on-1 Consulting (DCS)<\/strong><\/h3>\n<\/div>\n\n\n\n
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Training<\/strong> & Systems (SSA)<\/strong><\/h3>\n<\/div>\n\n\n\n
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Auto Services Advisor (ASA)<\/strong><\/h3>\n<\/div>\n<\/div>\n\n\n\n
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For service business owners who want:<\/strong><\/p>\n\n\n\n